Frequently Asked Questions

We guarantee delivery within 3 business days for orders to Quebec and Ontario. You will receive a tracking number once your order has shipped.

Yes, we offer free shipping on orders over $59.99 in Quebec and Ontario.

Currently, we only ship to Canada. We hope to expand our shipping options internationally in the near future.

You can track your order using the carrier number provided by Trippin Store, which will be emailed to you.

If your order does not arrive within the expected timeframe, you can contact us and we will do what is necessary to expedite the delivery process. We will do our best to resolve the issue quickly.

Yes, there is an additional charge for express delivery, generally between $10 and $15 depending on the province.

Yes, it is possible to choose a specific delivery date for an additional fee of $10-15.

Yes, we offer delivery to a collection point. Simply enter the collection point address when placing your order.

Yes, you can change your shipping address after placing your order. Simply contact us and we will make the change for you.

If you are not at home during delivery, the delivery person will leave your order at your door.

If your order exceeds $100 before taxes, a signature will be required. If you are not present, your package will be left at a drop-off location where you can pick it up later.

We offer a 30-day free return policy with a satisfaction guarantee. Items must be returned in perfect condition, unused, and with original tags.

To return a product, we will send you a prepaid return label and you will need to go to a drop-off point to return the product to us.

Initiating a refund typically takes 48 hours from the time we receive the returned product.

Once the refund is initiated, it may take 7 to 10 business days to receive the refunded amount due to your bank's processing time.

No, return shipping costs are the responsibility of Trippin Store.

Louis Garneau

Two-year warranty covering manufacturing defects, such as zipper problems or tears.

Execo

Two-year warranty covering manufacturing defects, such as zipper problems or tears.

The warranty covers all manufacturing defects, but does not cover normal wear and tear of the product, accidental damage, or abuse.

Yes, to exchange a product, you must first return it to us. We will then send you the replacement product at no additional cost.

If you receive a defective product, please contact us by email with photos of the defect and your order number so we can resolve the issue. We will guide you through the return or exchange process.

If you receive an incorrect item, please contact us immediately by email. We will send you a prepaid return label to return the item and send you the correct product at no additional cost.

We currently do not offer extended warranties, but we are working to expand our product protection options.

We accept the following payment methods: American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa.

Yes, we offer e-gift cards available in various amounts. You can purchase them directly on our website.

If your payment is declined, check your card information and try again. If the problem persists, contact your bank or our customer service team for assistance.

Yes, you will receive an invoice by email after confirming your order. You can also request a copy from our customer service team.

Currently, we only accept one payment method per order.

Enter your promotional code in the designated section during checkout. The discount will be automatically applied to your order.

To benefit from exclusive offers, subscribe to our newsletter and follow us on social media. We regularly share promotions and discount codes.

Yes, we offer special discounts for teachers. Contact our customer service team with proof of your status to receive a discount code.

Generally, our promotions cannot be combined unless otherwise stated. See the terms and conditions of each promotion for more details.

To be informed of our upcoming promotions, subscribe to our newsletter and follow us on social media.

Yes, we offer a 15% discount on your first order. The discount is sent via email when you sign up for our newsletter and SMS alerts.

To choose the right school bag for your child, use our free return program. You can have your child try the backpack on, and if it doesn't fit, you can return it to us for free.

Yes, the EXECO brand is made from 100% eco-friendly materials.

You can hand wash our products in cold water. Some of our products, such as aprons, are machine washable.

Yes, we offer products suitable for children of all ages, from toddlers to teens. See product descriptions for specific recommendations by age group.

You can find reviews on our product pages, on the Trippin Store reviews page, and on Amazon.

You can contact our customer service by email via the "Contact" tab on our website. We guarantee a response within 24 hours.

Currently, we do not have a loyalty program in place, but we plan to offer one in the future.

If you need to change or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request before shipping.

We are committed to offering ethically and sustainably designed products. We carefully select our suppliers and prioritize the use of environmentally friendly materials.

For example, our EXECO brand uses exclusively eco-responsible materials, and we work with carriers like Nationex, which use 100% electric vehicles.

As we do not have physical stores, in-store pickup is not available. All orders are shipped directly to your address.